Contact Helinox

Order support contacts

Reach the store about products, delivery, returns or an existing order.

Information to include

For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.

Customer support

Email: support@helinost.shop
Phone: 512-993-0043
Support availability: Weekdays 9 AM to 5 PM

Order timing

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.

Returns

Eligible items may be returned 30 days after delivery. Review the Refund Policy before sending an item to 2302 Angus Rd, Charlottesville, Virginia, 22901, United States.

Store operator

Helinox is an online store operated by Video Concepts. The official storefront is helinost.shop.

Business information

Legal operator: Video Concepts
Business address: 2302 Angus Rd, Charlottesville, Virginia, 22901, United States
Storefront: helinost.shop